FAQ

We specialize in 100% Colombian coffee, including decaf options, along with a variety of beans, teas (like Bencheley Tea and China Mist), and commercial brewers (e.g., Bunn and Combar). Our menu features everything from classic Coffee to specialty items like Cappuccino and Chai.

Absolutely! We cater to home baristas and professionals alike, offering products like Airpot Brewers for offices and single-bag beans for personal enjoyment. Our selection is designed to meet diverse needs with premium quality.

Yes, we have 100% Colombian Decaf options for those who prefer caffeine-free coffee without compromising on flavor.

We offer two shipping methods: Standard Shipping (via DHL or FedEx) for $12.95, delivering in 10-15 days after dispatch, and Free Shipping (via EMS) for orders over $50, delivering in 15-25 days. Orders take 1-2 days to process before shipping.

Yes, we ship globally, excluding select remote areas in Asia and other regions. Delivery times may vary based on location and customs. Check our website for specific exclusions.

Once your order is dispatched, you’ll receive a tracking number via email to monitor your package in real-time with our trusted carriers.

Choose Standard Shipping for faster delivery—it’s ideal for time-sensitive needs like business supplies or quick restocks.

We accept Visa, MasterCard, JCB, and PayPal for secure and hassle-free transactions.

Yes, we use encrypted payment processing to ensure your data is protected. We never store sensitive information on our servers.

We accept returns within 15 days of delivery. Please visit our Returns Policy page for details on how to initiate a return and ensure items are in original condition.

Contact us immediately at [email protected] with your order details, and we’ll resolve the issue promptly, including replacements or refunds.

Email us at [email protected] for any questions. We aim to respond within 24 hours and are happy to help with orders, product advice, or concerns.

While we don’t have a formal program, we value our community! Follow us on social media for updates, tips, and exclusive offers to enhance your coffee journey.